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Playa del Carmen & Tulum

Policies

Our Promotions And Cancellation Policies, All You Need To Know

To reserve, means a payment of the full amount of income a security, the amount of this deposit is specified in each property.
In order to confirm your reservation, we require it pay the total balance 60 days before date of arrival, with the exception of the season of Christmas and new year, where will be required covering the total amount of the reservation 90 days before the date of arrival.
Security deposits will be refunded within 15 days after your departure.

Low & Mid Season

I will reimburse the amount total of the deposit if the reservation is cancelled within 60 days prior to arrival, in this case will be deducted a $250.00 fee, administration fee.
I will reimburse 40% of the deposit; if you book it is cancelled between 59 and 32 days prior to date of arrival.
Not be refund, if the reservation is cancelled with less than 31 days prior to arrival date.

High & Peak Season

I will reimburse the total amount of the reserve always and when the reservation is cancelled within 90 days prior to arrival, are deducted in this case a $250.00 fee, administration fee.
I will refund 25% of the deposit, if the booking is cancelled between 89 and 62 days prior to date of arrival.
Not will be any refund, if the cancellation is made less than 61 days prior to date of arrival.

Offers & Promotions

Cancellations are not allowed
There are no changes in promotions
The new reserves, must be booked in advance
Full payment is required
Subject to availability
Can not be combined with other offers